Question 1

How long does shipping take?

Accepted Answer

Orders ship out within 1-7 business days of your order being placed! Our regular shipping method is USPS Ground Advantage Shipping, which typically arrives within 1-5 days after being secured up by the post office. We use this method to keep shipping costs as cheap for you as possible (candles are heavy!) while still utilizing a service that provides quick shipping. 
 
If shipping is delayed or we are on a short vacation, a banner on the website will indicate what to expect regarding current shipping conditions.
 
If you are wanting your order to arrive by a certain date, please include the date you need the candles in the comments box during checkout. We cannot guarantee arrival date for any shipment, but we will do our best to get them to you as quickly as possible.

Question 2

How much does shipping cost?

Accepted Answer

​For all orders within the United States, we offer a flat rate shipping of $10 or less. All domestic (US) orders over $150 ship free.
 
Shipping to Canada is calculated at checkout.

We are working to find a good solution for shipping to other countries. Stay tuned!

Question 3

Do you ship internationally?

Accepted Answer

During this time, we are currently only shipping to the U.S. and Canada, but are looking for a good solution for shipping to other countries. Stay tuned!

Question 4

How long will it take for out of stock products to be restocked?

Accepted Answer

We hope to always have our year-round products in stock, but depending on demand and the availability of materials, restocking could take up to a few weeks. Because our candles have a necessary cure time of two weeks and our wax melts have a cure time of one week, this can slow restock times.
 
The best way to ensure you get to the front of the line is to be on our VIP Club email list!(https://www.firelightfables.com/join-the-vip-club) That way you know when candles are freshly in stock, as the VIP Club gets early access to new scents and returning scents (often with exclusive discounts!).

Question 5

Can I return my candle for a refund?

Accepted Answer

Any product (excluding apparel) may be returned for a refund within 30 days of purchasing.

The product must be unused, undamaged and accompanied by proof of purchase (digital email order confirmation, physical packing slip photo, or confirmation of order email address and number).

The buyer is responsible for repackaging and the cost of shipping the candle back to Firelight Fables Candle Co. LLC. The product must arrive in it's original condition for a refund to be given. 
 
For returns, please email hello@fireightfables.com with the subject 'Returns' and include your order number, name and the reason for the return. We will provide you with the return address to ship your products back.

Question 6

What happens if my candle arrives damaged?

Accepted Answer

Your complete satisfaction is our guarantee! If your product arrives damaged or is in any way defective, please contact us at hello@firelightfables.com and include a photo of your damaged goods.

PLEASE DO NOT BURN A CANDLE WITH A DAMAGED OR CRACKED JAR/TIN!

A replacement product will be shipped promptly.

Question 7

How long do the candles burn for?

Accepted Answer

• .5 oz Tealight samples burn for ~2-3 hours.
 • 2.7 oz  Tins burn for ~16+ hours.
 • 8 oz Jars burn for ~50 hours.
 • 10 oz Jars ~60 hours.

Question 8

Are the candles pet safe?

Accepted Answer

Some of our fragrances are made with essential oils. Some essential oils are toxic to animals so we recommend checking with your vet technician about any fragrance you plan to burn around your pets! The essential oils used in each candle are listed in the ingredients section on the product page. 
 
When burning with pets around, make sure to keep the flame out of reach of the animals and never leave your candle unattended. If burning in a small space, make sure the pet has access to leave the room if needed.

We recommend avoiding burning candles near birds.

Question 9

Do your candles contain phthalates, parabens or California Prop 65 ingredients?

Accepted Answer

NO! Because we want to prioritize your health and safety, we have created the cleanest burning candles possible. 
 
Our luxurious Coconut-Apricot Cream wax is vegan, gluten-free, toxin-free, paraben-free, phthalate-free, and comes from renewable sources. It is made with a miniscule amount of food-grade paraffin wax that helps enhance the performance and give an excellent hot throw. The highly refined food-grade nature of our paraffin puts it in the natural category. 
 
Our wax melts are made with a natural Coconut Wax.

Our premium clean scent fragrance blends are phthalate-free and exclude all hazardous materials included on California’s Prop 65 list. Materials known to be carcinogens in California aren’t any safer elsewhere! Many of our fragrances are infused with natural and essential oils and can be enjoyed guilt-free!

Question 10

Can my candle scents fill a room?

Accepted Answer

Our tealight candles are meant to be sample sizes to help you decide which larger candles will best enhance your current adventure. They will not fill a room, but can be used to smell what the scent will be like.
 
The 2.7 oz candles are best used in smaller spaces, like an office, bathroom or bedroom.
 
Our larger 8-10 oz candles will fill larger rooms. If your space has high vaulted ceilings, it may need a bit more burn time to fill. Keep in mind that open windows or drafts can help help spread or limit a candle fragrance throw.

If you are having trouble smelling your candles, check out our blog post HERE (https://www.firelightfables.com/post/why-cant-i-smell-my-candle)on why that might be and how to remedy it!

Question 11

Do I really need to trim my wick?

Accepted Answer

YES!

EVERY TIME YOU PLAN TO LIGHT YOUR CANDLE, you should trim the wick to 1/8 to 1/4 inch.

If you don’t trim your wick before each burn, problems or safety hazards may occur. The wicks can build up soot that leads to excessive flickering and/or smoke that can be dangerous, and this may inhibit it's ability to release the fragrance properly.

CLICK HERE (https://www.firelightfables.com/post/candle-care-tips)for our blog post on The Ultimate Wood Wick Candle Care Guide.

Question 12

My candle has some wax left on the sides of the container. Why is that?

Accepted Answer

Our natural coconut apricot wax behaves uniquely compared to other waxes, like soy, that typically require a full melt pool to prevent tunneling. Our candles do not require a full melt pool on the initial or even first few burns! You may notice some "hang ups," wax left on the sides of the candles, mainly our 10 oz jars, during the 1/2 - 2/3 of the way down into the jar. THIS IS OKAY! That wax helps keep the candle from getting too hot through some of the burn and most of it will eventually melt further into your burn, so don't worry about it getting wasted. 😄 This may look like any of the following: A thin circle around the inside of the rim, wax left in a thin crescent shape around one side, or just a few spots of un-melted wax hanging on the sides of the jar. For more information about what to expect when burning our candles and how to care for your wood wicks to get the most out of your products, CLICK HERE for our blog post on Wood Wick Candle Care.

Question 13

At what point should I discontinue using my candle?

Accepted Answer

Always extinguish a candle if the flame gets too close to the candle holder or container. For a margin of safety, discontinue burning a candle when ~1/4 inch of wax remains in our 2.7oz tins and when ~½ inch of wax remains in our 8-10oz jars. At this point, you can clean out your jar and reuse it for your own storage or decor!

Question 14

How do I clean out my candle jar or tin to reuse it?

Accepted Answer

There are a few ways to do this, but since our wax is very soft, we find it easiest to scoop the wax out using a hard spoon.

Once you have removed as much wax as you can with your spoon, use the spoon or pliers to remove the wick clip and sticker on the bottom of the jar.

Use a paper towel to remove as much of the remaining wax as possible.

Using boiling water and soap, scrub the inside of the jar until all wax has been removed.

If you would like to remove the label, it will take a little extra effort. Scrubbing it with warm water and then using a substance like Goo-Gone to remove any extra stickies should do the trick!

SHOP VACATION NOTIFICATION! Shipping will be paused between 2/9 and 2/18. Orders placed during that time will be shipped by the 24th at the latest.
FREE SHIPPING on all US orders over $150. CLICK HERE to claim your FREE Tealight Sample Pack.

Frequently Asked Questions

SHOP VACATION NOTIFICATION! Shipping will be paused between 2/9 and 2/18. Orders placed during that time will be shipped by the 24th at the latest. FREE SHIPPING on all US orders over $150. CLICK HERE to claim your FREE Tealight Sample Pack.

Frequently Asked Questions

SHOP VACATION NOTIFICATION! Shipping will be paused between 2/9 and 2/18. Orders placed during that time will be shipped by the 24th at the latest.
FREE SHIPPING on all US orders over $150. CLICK HERE to claim your FREE Tealight Sample Pack.