How long does shipping take?
How long will it take for out of stock products to be restocked?
We hope to always have all products in stock, but depending on demand and the availability of materials, it may take a few weeks or so to restock. Our candles also have a cure time of two weeks in order to more fully develop their scent over time. This can slow restock times if purchases are made in unexpected volume.
How long do the candles burn for?
- .5oz Tealight samples burn for ~2.5-3 hours.
2.7oz Candles in tins burn for ~16 hours.
8.5oz Candles in jars burn for ~50 hours.
Are the candles pet safe?
Some of our fragrances are made with essential oils. Some essential oils are toxic to animals so we recommend checking with your vet technician about any fragrance you plan to burn around your pets! The essential oils used in each candle are listed in the ingredients section on the product page.
Do your candles contain phthalates?
NO! Because we want to prioritize your health and safety, we have created the cleanest burning candles possible.
Can my candle scents fill a room?
Our tealight candles are meant to be sample sizes to help you decide which larger candles will best enhance your current adventure. They will not fill a room, but can be used to smell what the scent will be like.
Do I really need to trim my wick?
Yes, you really should trim the wick to 1/8 to 1/4 inch every time you light your candle. If you don’t, problems can occur. The wicks can build up soot that leads to excessive flickering and/or smoke. Keeping it trimmed makes your candles safer and also prevents it from curling back into the wax. You can use wick trimmers or a nail clipper to trim.
My candle leaves a lot of wax on the sides of the container. Why is that?
This is commonly called “tunneling.” This happens when a candle burns down the middle of the jar, leaving lots of wax stuck to the side of the jar. Tunneling can be caused by failure to keep your candle lit long enough before you extinguish it. Each time you burn a candle, try to burn it at least until the wax pool reaches the edge of the container. This should take 2-4 hours during the first burn. On subsequent burns it is ideal for the candle to be burned for at least 2 hours, but never longer than 4 hours. If you must extinguish your candle early, plan to burn it a little longer the next time. This should prevent your candle from tunneling.
What happens if my candle arrives damaged?
Your complete satisfaction is our goal. If your product arrives damaged or is in any way defective, please contact us at firstname.lastname@example.org and include a photo of your damaged goods. A replacement product will be shipped promptly. Please retain the original packaging materials so that we can have the damaged merchandise shipped back to us.
How much does shipping cost?
For all orders within the United States, we offer a flat rate shipping of $10. Shipping candles is expensive, but we want to treat those who purchse larger quantities of candles with free shipping on all orders over $100.
Do you ship internationally?
Can I return my candle for a refund?
Candles may be returned for a refund within 30 days of purchasing. The candle must be unused, undamaged and accompanied by proof of purchase and photo. The buyer is responsible for the cost of shipping the candle back to Firelight Fables Candle Co. and it must arrive in it's original condition.
At what point should I discontinue using my candle?
Always extinguish a candle if the flame gets too close to the candle holder or container. For a margin of safety, discontinue burning a candle when ½ inch of wax remains. At this point, you can clean out your jar and reuse it for your own storage or decor!
How do I clean out my candle jar or tin to reuse it?
To clean and reuse, place the candle in the freezer overnight without a lid. In the morning, use a butter knife and cut an "X" in the wax. With the wax sliced, it should come out of the candle jar in no time at all! Get as much wax out as possibly. Use rubbing alcohol if needed to get extra wax out, then wash out with soap and warm water. Avoid washing large chunks of wax down your sink.